Privacy Policy

This privacy policy (“Privacy Policy”) applies to users of Muuse’s services anywhere in the world, including users of Muuse Web, mobile apps, websites, features or other services.

This policy describes:

the personal information we collect about you when you visit our websites, use our app or any of our other products or services, or otherwise interact with us (the “information”);
how we use, share, store, and secure the information; and
how you may access and control the information.

Revolv Limited of 14/F, Manning House, 38-48 Queen's Road Central, Central, Hong Kong and Muuse Pte Ltd of 160 Robinson Road, #14-04, Singapore 068914, collectively referred to in this policy as “we”, “us” or ”Muuse”, are the controllers and are responsible for your personal data. “Platform” means our website at www.muuse.io, Muuse Web (app.muuse.io), our apps or any other online services.

In this policy, “personal data” or “personal information” refers to any data, information, or combination of data and information that is provided by you to us, or through your use of our products or services, that relates to an identifiable individual.

1 What information we collect about you

1.1 We collect the following types of information about you:

(a) account and profile information that you provide when you register for an account or sign up for our products or services, for example your name, username or similar identifier, other personal description, job title, date of birth and gender, physical address (billing or delivery or both), email address and telephone number(s) (collectively, “Account Data”);

(b) information you provide through support channels, for example when you report a problem to us or interact with our support team, including any contact information, documentation, or screenshots (collectively, “Support Data”);

(c) content you provide through use of our products or services, for example blog posts, comments, discussion forums, chats, reviews, or when you contact us (collectively, “User Content”);

(d) communication, marketing, and other preferences that you set when you set up your account or profile, or when you participate in a survey or a questionnaire that we send you (collectively, “Preference Data”);

(e) details of any transactions, purchases, or orders that you've made with us (collectively, “Transaction Data”);

(f) payment information, including your payment card information or bank account details (collectively, “Financial Data”);

(g) depending on which of our services that you use, and your app settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi (“Location Data”);

(h) information about your device or connection, for example your internet protocol (IP) address, log-in data, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our products or services, and information we collect through cookies and other data collection technologies (please read our Cookies Policy below for details) (collectively, “Technical Data”); and

(i) information about your use of or visit to our Platform, for example your clickstream to, through, and from our Platform, products you viewed, used, or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods to browse away from the page (collectively, “Usage Data”).

1.2 We collect the above information when you provide it to us or when you use or visit our Platform. We may also receive information about you from other sources, including:

(a) our personnel, agents, advisors, consultants, and contractors based in Hong Kong, Singapore, USA or Canada in connection with our operations or services, including our staff engaged in the fulfilment of your order, processing of your payment, and provision of support services;

(b) other users of our products or services, for example reviews of listings posted by users;

© other services linked to your account; for example, if you register or log into your account using your Google credentials, we receive your name and email address to authenticate you, as permitted by your Google profile settings;

(d) our related or group companies that provide information technology services, system administrative services, and marketing services; and

(e) our business partners and service providers, for example payment providers, social media services, advertising networks, analytics, market research, and search information services.

1.3 We do not collect sensitive data or special category data about you. This includes details about your race, ethnic origin, politics, religion, trade union membership, genetics, biometrics, health, or sexual orientation.

1.4 Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

1.5 Providing your personal data may be a requirement necessary to enter into or to perform a contract, including for the performance of certain services and functionalities offered by us. Refusal to provide your personal data would make it impossible for us to perform the contract or to provide the requested services, products or information. Providing your personal data for survey, marketing and other profiling purposes is optional; refusal to provide your personal data for these purposes will not have any impact on the entering into or performance of the contract.

2 How we use information we collect

2.1 We use your personal data where:

(a) we need to perform the contract we have entered into (or are about to enter into) with you, including to operate our products or services, to provide customer support and personalised features, and to protect the safety and security of our Platform;

(b) it satisfies a legitimate interest which is not overridden by your fundamental rights or data protection interests, for example for research and development, and in order to protect our legal rights and interests;

(d) you've given us consent to do so for a specific purpose, for example we may send you direct marketing materials or publish your information as part of our testimonials or customer stories to promote our products or services with your permission; or

(e) we need to comply with a legal or regulatory obligation.

2.2 We will also use and analyse the personal data we collect so that we can administer, support, improve and develop our business, for statistical or analytical purposes and to help us prevent fraud.

2.3 If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw your consent any time by contacting us (please refer to section 9 for contact information), but please note this will not affect any use of your information that has already taken place.

3 How we share information we collect

3.1 User payment detail is shared with our third-party payments platform solely for the purpose of facilitating the required transaction at the time of such transaction.

3.2 All personal data of the user except payment information is encrypted while sharing payment information with the third-party payments platform.

3.3 We share information with third parties that help us operate, provide, support, improve, and market our products and services, for example third-party service providers who provide website and application development, data storage and backup, infrastructure, billing, payment processing, customer support, business analytics, and other services.

3.4 Third-party service providers have access to your personal information only for the purpose of performing their services and in compliance with applicable laws and regulations. We require these third-party service providers to maintain confidentiality and security of all personal information that they process on our behalf and to implement and maintain reasonable security measures to protect the confidentiality, integrity, and availability of your personal information.

3.5 We may share personal information on aggregated or de-identified basis with third parties for research and analysis, profiling, and similar purposes to help us improve our products and services. We do not share or sell your personal data with third parties for their marketing purposes without your express specific consent to do so.

3.6 If you use any third-party software in connection with our products or services, for example any third-party software that our Platform integrates with, you might give the third-party software provider access to your account and information. Policies and procedures of third-party software providers are not controlled by us, and this policy does not cover how your information is collected or used by third-party software providers. We encourage you to review the privacy policies of third-party software providers before you use the third-party software. We take reasonable steps to confirm that all third-party service providers that we engage process personal information in the manner that provides at least the same level of protection as is provided under this policy. Where any third-party provider is unable to satisfy our requirements, we will require them to notify us immediately and we will take reasonable steps to prevent or stop non-compliant processing.

3.7 Our Platform may contain links to third-party websites over which we have no control. If you follow a link to any of these websites or submit information to them, your information will be governed by their policies. We encourage you to review the privacy policies of third-party websites before you submit information to them.

3.8 We may share your information with government and law enforcement officials to comply with applicable laws or regulations, for example when we respond to claims, legal processes, law enforcement, or national security requests.

3.9 If we are acquired by a third party as a result of a merger, acquisition, or business transfer, your personal information may be disclosed and/or transferred to a third party in connection with such transaction. We will notify you if such transaction takes place and inform you of any choices you may have regarding your information.

4 How we store and secure information we collect

4.1 We use data hosting service providers based in the USA to host the information we collect.

4.2 While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the Internet or while stored on our systems or processed by us, is absolutely safe and secure.

4.3 We only retain personal information for so long as it is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After such time, we will delete or anonymise your information, or if this is not possible, we will securely store your information and isolate it from further use. We periodically review the basis and appropriateness of our data retention policy.

5 How we transfer information internationally

5.1 We collect information globally and primarily store that information in the USA. We may transfer, process, and store your information outside your country of residence where we or our service providers operate for the purpose of providing our products and services to you.

5.2 Some of the countries in which our companies or service providers are located may not have the privacy and data protection laws that are equivalent to those in your country of residence. When we share information with these companies or service providers, we make use of contractual clauses, corporate rules, and other appropriate mechanisms to safeguard the transfer of information.

6 Your rights

6.1 You have the right to:

(a) be informed of what we do with your personal information;

(b) request a copy of personal information we hold about you, which will be provided to you within 30 days;

(c) require us to correct any inaccuracy or error in any personal information we hold about you, or to require us to complete information you believe is incomplete;

(d) request erasure of your personal information under certain conditions (i.e. we may not always be able to comply with your request of erasure for record keeping purposes, to complete transactions, or to comply with our legal obligations);

(e) object to or restrict the processing by us of your personal information under certain conditions (including for marketing purposes);

(f) request to receive some of your personal information in a structured, commonly used, and machine readable format, and request that we transfer such information to another party; and

(g) withdraw your consent at any time where we are relying on consent to process your personal information (although this will not affect the lawfulness of any processing carried out before you withdraw your consent).

6.2 Please refer to paragraph 9 for our contact information. You may opt out of receiving marketing materials from us by using the unsubscribe link in our communications, by updating your preferences within your account on our Platform, or by contacting us. Please note, however, that even if you opt out from receiving marketing materials from us, you will continue to receive notifications or information from us that are necessary for the use of our products or services.

6.3 As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights.

6.4 Any request under paragraph 6.1 will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive, or excessive.

6.5 We will respond to all legitimate requests within one (1) month. Occasionally, it may take us longer than a month if your request is particularly complex or if you have made a number of requests.

7 Changes to this policy

7.1 We may amend this policy from time to time by posting the updated policy on our Platform. By continuing to use our Platform after the changes come into effect, you agree to be bound by the revised policy.

8 Policy towards children

8.1 Our products and services are not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take steps to delete such information. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under 16.

9 Data retention and deletion

9.1 You may request deletion of your account at any time. We may retain your personal data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

9.2 You may request deletion of your account at any time through the Manage Account > Delete account menus on our Platform. When you delete your Muuse account, Muuse deletes your personal data as explained in this policy. However, to delete your payment or bililng information, you will need to do so with your payment provider, as we only have minimal secure access to those records as needed to provide our services.

10 Contact us

10.1 Please contact us at info@muuse.io or submit any written request to:

Revolv Limited

14/F, Manning House, 38-48 Queen's Road Central, Central, Hong Kong

10.2 Please contact us in the first instance if you have any questions or concerns. If you have unresolved concerns, you have the right to file a complaint with a data protection authority in the country where you live or work or where you feel your rights have been infringed.

10.3 We keep our Privacy Policy under regular review. This version was last updated September 14, 2022. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

11 Cookies policy

11.1 Cookies are small text files that are placed on your device by a web server when you access our Platform. When you visit our Platform, we may collect information from you automatically through cookies or similar technology. We use cookies to identify your access and monitor usage and web traffic on our Platform to customise and improve our products and services.

11.2 We use both persistent cookies and session cookies. A persistent cookie stays in your browser and will be read by us when you return to our Platform or a partner site that uses our services. Session cookies only last for as long as the session lasts (usually the current visit to a website or a browser session).

11.3 We use cookies in a range of ways to improve your experience on our Platform, including to keep you signed in and to understand how you use our Platform.

11.4 We use the following types of cookies:

(a) Strictly necessary cookies – these are cookies that are required for the operation of our Platform. They include, for example, cookies that enable you to log into secure areas of our website.

(b) Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Platform when they are using it. This helps us to improve the way our Platform works, for example, by ensuring that users are easily finding what they are looking for.

(d) Targeting cookies – these cookies record your visit to our Platform, the pages you have visited, and the links you have followed.

11.5 You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However, if you do so, you may not be able to access all or parts of our Platform.